Privacy Policy

Welcome to Panda Zino Casino. This Privacy Policy explains how we collect, use, share and protect personal information when you register, play, use promotions, interact with our site or otherwise engage with our services. We aim to be clear and transparent about our data practices so you can make informed choices.

1. Legal Status

We act as the data controller for the personal information we collect about you in connection with our services. We operate internationally and provide services to users in multiple jurisdictions, including Australia. Where applicable, we comply with applicable data protection laws such as the General Data Protection Regulation (GDPR).

2. Registration and Login Process

2.1 Information Collected at Registration

When you create an account we collect information necessary to set up and secure your profile. This typically includes:

• Contact details (email address, mobile number)
• Account credentials (username and password)
• Personal details (full name, date of birth, address)
• Preferred language and currency settings

2.2 KYC and Identity Verification

We may require identity verification before certain account actions. To meet our verification and compliance obligations, we may ask you to provide a copy of an identity document and proof of address. We store and process these documents securely and only use them for identity checks, security and compliance purposes.

2.3 Account Activation and Access

Account creation and email confirmation are normally completed quickly. Verification reviews may take longer depending on the documents provided. You must be at least 18 years old (or older where local law requires) and you may only hold one account. You must not attempt to bypass geographical restrictions using VPNs or similar tools.

2.4 Legal Bases for Processing

We rely on one or more lawful bases to process your data, such as:

• Performance of a contract (to provide and manage your account and requested services)
• Compliance with legal obligations (identity checks and record-keeping)
• Our legitimate interests (security, fraud prevention, service improvement)
• Your consent (for marketing and certain optional features)

3. Games and Software Providers

We work with third-party game and platform providers. When you play, we may share limited personal data and session information with those providers so they can deliver, audit and maintain games. This can include device identifiers, account identifiers and gameplay data such as time played and game selections.

Providers may operate under their own privacy or regulatory obligations; we require that they process your information securely and only for legitimate purposes related to delivering games and ensuring fairness.

4. Bonuses and Promotions

We process account and usage data to manage welcome offers, promotions and loyalty benefits. This may include:

• Recording your eligibility and promotional history
• Applying bonus credits or promotional entitlements to your account
• Monitoring for abuse or duplicate accounts

We may use profiling to personalise offers and to ensure promotions are applied correctly. Where we rely on consent for marketing, you can withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5. VIP and Loyalty Program

Participation in loyalty or VIP schemes requires the processing of account activity and related profile information. We use this data to calculate points, determine tiers and provide personalised services and benefits. Your loyalty data is stored securely and used for administration, communications about the program and, where relevant, reward fulfilment.

6. Payment Methods and Banking Terms

To operate accounts and meet legal obligations we process certain account-related and verification information. We treat all personal information relevant to account management and verification with care and store it securely. We do not retain more personal information than is necessary for account administration and compliance purposes.

7. Key Terms and Conditions

We process personal information to enforce our terms and to protect the integrity of our services. This includes:

• Verifying identity and eligibility
• Detecting and preventing fraud, abuse and suspicious activity
• Handling account restrictions, suspensions or closures where required
• Managing inactivity and related account status

8. Mobile and Technical Features

Technical data collected from devices helps us deliver a secure and optimised mobile experience. This may include:

• Device and browser type
• Operating system and app version (when using any authorised client)
• IP address and general location information
• Usage and performance metrics

We use cookies and similar technologies to support functionality, remember preferences and analyse site usage. You can manage cookie preferences through the cookie banner and your browser settings.

9. Security and Fair Play

We take reasonable technical and organisational measures to protect your personal information. These measures include encryption in transit, access controls, regular security reviews and protection against denial-of-service attacks. We also work with auditors and third parties to verify game fairness and platform integrity; such processes involve handling limited gameplay and account identifiers.

10. Responsible Gambling Features

We provide tools to help you manage your activity and promote safe play. To operate these features we process data about your account usage and behaviour. Tools may include deposit and session controls, time-outs, cooling-off options and self-exclusion choices. We also provide information about support organisations and resources to help you make informed choices.

11. Advantages and Disadvantages

In terms of data protection and user rights:

• Pros: We work with recognised providers and apply standard security measures to protect personal data and support fair play. We provide account controls and options to manage promotional communications.
• Cons: As an operator serving multiple jurisdictions, the level of regulatory oversight can vary by region. This can affect the scope of available regulatory remedies and oversight in different countries.

12. General Casino Information

12.1 Year Founded

Panda Zino Casino began offering services in 2025.

12.2 Operator/Parent Company

Panda Zino Casino is operated under the Panda Zino Casino brand. For privacy matters we are the data controller responsible for deciding how your personal information is used.

12.3 Supported Languages

Our site and support operate primarily in English, with additional language options available where indicated in the interface.

12.4 Accepted and Restricted Countries

We serve players in a number of international markets, including Australia, subject to local eligibility rules. Certain jurisdictions are restricted in line with our terms of service; eligibility is checked during registration.

12.6 Short Brand Description

Panda Zino Casino is an online casino brand focused on delivering a wide portfolio of games, promotions and account features to an international audience while offering standard tools to manage activity and secure accounts.

Your Rights

If you are located in a jurisdiction that grants data subject rights (for example under the GDPR), you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where we have no lawful reason to retain it
• Request restriction of processing in certain circumstances
• Object to processing based on legitimate interests, including profiling for marketing
• Request portability of certain personal data that you have provided to us
• Withdraw consent where processing is based on your consent

To exercise any of these rights or to ask questions about how we handle your data, please contact us by email at contact . We will respond in line with applicable legal timeframes.

Third-Party Sharing and Transfers

We may share personal information with:

• Game and platform providers for service delivery
• Service providers who assist with security, fraud prevention, identity checks, analytics and support
• Auditors and regulatory or law enforcement authorities as required by law

Personal data may be transferred to countries outside your jurisdiction. Where this happens we apply appropriate safeguards such as contractual protections to ensure your information remains protected.

Data Retention

We retain personal information for as long as necessary to provide services, to meet legal and regulatory obligations, to resolve disputes and to enforce our agreements. Retention periods vary by data type and legal requirement. When information is no longer required we will securely delete or anonymise it.

Cookies and Tracking

We use cookies and similar technologies for essential site functions, performance monitoring, analytics and personalised content. You can manage cookie preferences through the cookie notice and adjust controls in your browser. Disabling certain cookies may affect the functionality of the site or limit personalised features.

Complaints and Contact

If you have questions, wish to exercise your rights, or want to make a complaint about our data handling, please contact us at contact . If you remain unsatisfied after raising a concern with us and you are within a jurisdiction with a supervisory authority, you may lodge a complaint with that authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will make the revised policy available via the site and note the effective date. Continued use of our services after changes indicates acceptance of the updated policy.

Effective date: This policy is effective from the date stated on the site.